Account deletion
Last updated: 2 September 2026
This page explains how a user of the Gateflow mobile app or web panel can request that their account and personal data be deleted.
How to request deletion
Account deletion is requested by email. Only the account holder may make the request.
- Email legal@gateflow.az with the subject “Account deletion”.
- Include the phone number you use to sign in to Gateflow.
- We contact you on that number to confirm your identity.
- Once confirmed, the request is completed within 30 days and the outcome is sent to you by email.
What is deleted
When the account is deleted, the following personal data is removed from the system:
- First name, last name, phone number and email address
- National identity document number and date of birth
- Profile photo
- Linked devices and active sign-in sessions
- Notification preferences
What is retained, and for how long
Some records belong to the company you work for rather than to your personal account, and are not removed immediately. After your account is deleted, your name is replaced with an anonymous identifier in these records.
- Attendance records (check-ins, timesheets, leave) — these are the employer’s accounting and employment documents and are kept for as long as the company uses the platform.
- Audit records — 730 days.
- Notification history — 180 days.
- Technical server logs — 90 days.
- When a company leaves the platform entirely, all of its data is deleted after 90 days.
Contact
For questions about the deletion process or about retained data, write to legal@gateflow.az.